Creating a FAQ Category in Impel is very simple. Here's how you do it.

Creating a FAQ Category

  • Go to the Support tab on the Impel Main Menu
  • Click on the FAQ Category link on the sub-menu

FAQ Category List

  • Now click on the Add icon on the top right hand side of the screen.

  • Add a description for the FAQ Category and a name for the FAQ category as shown in the screen above.
  • Impel allows you to have a hierarchy of FAQ Categories. If this is a child category, then select a Parent Category in the Parent type field. If not, leave that field as <None>, which is the default.
  • Click on the Add button and you are done with creating a new FAQ Category. It's really that simple.
And now we move on to creating a new FAQ.

Creating a new FAQ
  • From the Support tab on the Main Menu, click on the FAQs link

  • Click on the Add FAQ button on the top right hand side of the screen to go to the Add FAQ item screen below.

  • Key in the relevant question and answer in the boxes provided.
  • Assign the item to the specific categories that you want on the right hand side. 
Note: A single FAQ item may be assigned to one or more FAQ categories and will appear in all the categories chosen here.